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We're committed to providing quality ceramic tiles and related products. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be processed for purchases made from Mittal Tiles & Sanitaryware.
Effective Date: __________________
This Refund & Return Policy applies to all buyers purchasing ceramic tiles, vitrified tiles, wall tiles, sanitaryware, and related products from Mittal Tiles & Sanitaryware.
Returns are accepted only for unused, undamaged products in their original packaging.
Return requests must be made within 7 days from the date of delivery.
Installed, cut, altered, or used products are not eligible for return.
Any visible damage or manufacturing defect must be reported within 24 hours of delivery.
The Buyer must provide clear photographs and invoice details for verification.
After inspection and approval, the Company may offer replacement.
Refunds will only be processed if replacement is not possible.
Customized or special-order products are non-returnable and non-refundable.
Products damaged due to improper handling, storage, or installation are not eligible for refund.
Once the return is approved, refunds will be processed to the original mode of payment.
Refund processing time may take 7–15 business days depending on banking procedures.
Delivery and transportation charges are non-refundable unless due to Company error.
Return transportation costs shall be borne by the Buyer unless the product is confirmed defective.
The Company may arrange pickup at its discretion.
Buyers are advised to inspect all products thoroughly before installation.
No refund or replacement will be entertained after installation.
The Company’s maximum liability shall be limited to the invoice value of the returned product.
The Company shall not be liable for labor charges, delay costs, or indirect losses.
This Policy shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts where the Company is registered.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: mittals.ceramics@gmail.com
Phone: +91-8587900510
Address: RK Central Plaza, Wazirabad market, sector 52, Gurgaon 122002
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
We will respond to your inquiry within 24 hours of receiving your request.
Building trust for 12+ years – We bring you everything under one roof: stylish tiles, quality sanitaryware, fittings, sinks & plumbing solutions for your dream spaces.